BBS式的Bug系统
无意中一睹了Redhat的Bug系统的芳容，催生了我写这篇文章的想法。
我所在的公司Oracle的Bug系统和Redhat的Bug系统非常相似（莫非国外大公司的BUG系统都是这样的?），所以对这样的Bug系统有着切身的体会，作为开人人员，绝大多数的时候我们每天打交道最多的其实也就是Bug系统，所以早就有想法写一篇关于Bug系统的文章。
从界面上，我们能够看到Redhat的bug系统主要由两大块组成:
Bug Header，主要用于说明了这个Bug的标题，优先级，所发生的模块，bug的状态，当前处理人…
Bug Body，最开始的地方，QA或者客户先把Bug的内容作一描述，以及相关数据文件的路径…,然后开发人员分析，索要更多信息，关闭bug
从客户或者QA的角度，你能够很好的跟踪一个bug所处的状态，开发是否在修改bug，修改bug的进度，这个进度可以是非常详尽工作状态，比如开发人员有没有发现这个bug的Root cause，是否需要从客户环境获取更多的信息。这样的Bug系统是一个宝贵的资料库，可以供以后的开发人员参考，你的一份付出，可能可以很好的帮助到后来遇到类似BUG的开发人员，以后开发人员遇到了类似的问题，就可以参考你现在的修改方式，这样可以让后来人快速的站在前人的肩膀上。
这样的Bug系统还有的好处就是，当一个还没有修复完的Bug转给了另外一个开发人员，那个新接收的开发不是从零开始来的，他可以根据之前开发的一些文字获取更多的信息，很快的就可以站在“巨人”的肩膀上。
当你第一次看到这样的Bug系统，你会感觉它就是一个加强版的BBS。客户或者QA作为帖子的发起人，然后由开发人员进行回帖，在回帖的过程中，其他的开发人员也可以参与进来。开发人员可能一下没有明白发帖者的目的或者意思，可以要求发帖者（客户或者QA）提供更多的线索。开发人员在修复的过程中可以不断更新这个“帖子”，让客户或者QA知道你“在”做着，以及相应的进度。
现在国内很多软件公司的Bug系统更多的是注重Bug的统计，你未改bug是哪些，已改bug有多少…而对于你所每个bug的细节很少有关注。你打开一个未改的Bug，只有QA寥寥的一些描述和图片，如若不清楚，只能通过邮件或者IM的方式和QA交流，殊不知开发所问的问题，和QA的答复都是相当有价值的（对于后来人来说）。开发人员修复了一个bug就是一个，这个bug完全没有任何“影响力”，那么开发人员的工作所体现的价值也大打折扣。项目经理若想知道你某一个bug进度，只能通过询问这个开发人员才能获知，无形中也增加了沟通成本。
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